Trepup Spam Policy

Effective: 27 January 2025

Respect, security, communication without compromise

At Trepup, we are committed to creating a trusted and respectful platform for all users. This Trepup Spam Policy ("spam policy") outlines our unequivocal stance against spam, ensuring that interactions on Trepup remain meaningful, secure, and free from abuse. Spam—irrelevant or unsolicited messages, particularly those intended for advertising, phishing, or malware distribution—undermines user trust and disrupts communication. It applies to all forms of electronic communication on Trepup, including Trepup Email, part of the Signature Collection within the Plus and Premier plans of Trepup One.

The spam policy works in tandem with the Trepup Terms of Service ("terms of service") and the Trepup Legal Policies ("legal policies") to address spam-related concerns comprehensively. For clarity, any capitalized terms not defined here will carry the meanings assigned to them in the terms of service. Trepup's commitment to inclusivity and clarity ensures that this policy is accessible, accommodating, and aligned with global standards of fairness and respect.

By adhering to these guidelines, you contribute to a cleaner and more enjoyable Trepup experience for everyone. Thank you for helping us uphold these values.

library_booksUser obligations and prohibited actions

As a member of the Trepup community, you are entrusted with responsibilities to uphold the platform's integrity. By adhering to the following obligations and avoiding prohibited actions, you contribute to a respectful and secure digital environment.

Prohibited actions

You may not:

  • Send spam

    :
    Avoid sending unsolicited or irrelevant communications through Trepup.

  • Violate legal frameworks

    :
    Do not breach the Trepup Privacy Notice ("privacy notice"), Trepup Cookies Policy ("cookies policy"), legal policies, or applicable anti-spamming laws.

  • Impersonate others

    :
    Refrain from pretending to be another individual or entity without their explicit consent.

  • Engage in list exploitation

    :
    Avoid purchasing, leasing, or renting email addresses from third parties for distribution purposes.

Your obligations

While using Trepup, you must:

  • Prevent unauthorized access

    :
    Take reasonable steps to secure Trepup from misuse or unauthorized activity.

  • Report issues promptly

    :
    Notify Trepup immediately of any unauthorized access, misuse, or attempts to breach the platform.

  • Maintain account accuracy

    :
    Keep your account information current and respond promptly to communications from Trepup’s support team.

  • Obtain and respect consent

    :
    Secure explicit consent before sending electronic communications and allow recipients to withdraw consent at any time.

  • Offer an unsubscribe option

    :
    Provide a clear and accessible mechanism for recipients to revoke consent or unsubscribe from communications.

  • Honor opt-out requests

    :
    Immediately comply with requests to stop sending communications.

  • Provide clear identification

    :
    Include your name, contact address, and email address in all electronic communications with third parties.

  • Ensure compliance

    :
    Align all communications and user content with the Trepup User Content Policy ("user content policy"), legal policies, and applicable laws.

library_booksResponsibility towards personal data

As a Trepup user, you are fully responsible for ensuring that any personal data you upload—particularly data related to your contacts or third parties—strictly complies with the privacy notice, this spam policy, and applicable data protection and anti-spam laws. These include, but are not limited to:

You are expected to familiarize yourself with and comply with regional data protection and anti-spam laws relevant to your jurisdiction, ensuring the lawful handling of personal data globally.

To fulfill these responsibilities, you must:

  1. Maintain the integrity, accuracy, and confidentiality of all personal data stored or shared through Trepup. Non-compliant or inaccurate data must be corrected or deleted promptly to prevent potential legal repercussions.
  2. Obtain explicit consent from all individuals before collecting, storing, or using their personal data. Consent must be freely given, informed, and withdrawable at any time. Your communications must include mechanisms to revoke consent or unsubscribe easily.
  3. Collect and store only the personal data necessary for your interactions on Trepup. Avoid over-collection or unnecessary retention of data.
  4. Ensure compliance with applicable international frameworks, such as Standard Contractual Clauses (SCCs) under the GDPR or other recognized mechanisms, when handling cross-border data transfers.
  5. Stay informed of changes to global privacy and anti-spam regulations to ensure ongoing compliance with dynamic data protection laws.
  6. Report any unauthorized access, breaches, or misuse of personal data to Trepup promptly. Take immediate corrective actions to mitigate harm and cooperate fully with Trepup’s compliance and security teams.

By adhering to these principles, you contribute to Trepup’s commitment to protecting user data and fostering trust within our global community. Non-compliance with these requirements may result in account suspension, legal liabilities, and enforcement actions as outlined in this spam policy.

library_booksTrepup's rights and enforcement measures

Trepup retains comprehensive rights to oversee and regulate the platform to ensure compliance with this spam policy, the legal policies, and applicable laws. These rights include the authority to:

  • Monitor activity

    :
    Review any Trepup Account or user content, without prior notice, to comply with the law or enforce this spam policy.

  • Disclose communications

    :
    Share communications between you and your contacts with third parties, including law enforcement agencies, when required by legal obligations.

  • Manage inactive accounts

    :
    Classify your Trepup Account as inactive if you do not sign in for more than 180 consecutive calendar days.

  • Suspend or terminate accounts

    :
    Deactivate, temporarily suspend, or terminate your Trepup Account for violations of this spam policy, the legal policies, or applicable laws.

Report spam

If you receive unsolicited communications or suspect spam originating from Trepup, reach out to security@trepup.com with relevant details. Every report matters. Trepup investigates swiftly and decisively to uphold the trust and integrity of our platform.

Spam detection is a collaborative effort. Our advanced evaluation process examines:

  • The intent and nature of user content.
  • Complaints from recipients and patterns in their frequency.
  • Compliance with Trepup’s rigorous standards.

Beyond vigilance, Trepup partners with global regulatory authorities and law enforcement to fight spam at every level, ensuring compliance with international standards. These efforts create a secure, trustworthy space for all users.

You're the key to keeping Trepup vibrant and spam-free. By reporting suspicious activity, you join a global community committed to innovation, collaboration, and integrity. Together, we’ll protect what makes Trepup exceptional—a platform driven by trust and opportunity.

library_booksMaintaining community standards

Trepup is committed to creating a safe, welcoming space where authentic connections and respectful communication thrive. By supporting this spam policy, you help cultivate a dynamic environment where trust, privacy, and responsibility are at the core of every interaction.

Your active participation helps strengthen Trepup as a global hub for connection and commerce, where integrity and mutual respect are at the core of all interactions. Violations of this spam policy may lead to swift actions to protect our community and maintain the high-quality experience our users expect.

Together, we make Trepup a space where every user can confidently contribute, knowing they are valued. If you encounter something that doesn’t align with these principles, please report it to security@trepup.com. Your input helps us create a space where everyone can engage with trust and respect.

Thank you for trusting Trepup to safeguard your interactions.
Your communication is our priority.

Still have questions? Contact our support team.